耐克“觉醒”营销加直销转型自毁品牌
Sacks 认为耐克是“go woke, go broke”的又一个例子:品牌本是靠乔丹这类伟大运动员、靠运动表现和胜利建立起来的,后来的营销却推出与运动无关的形象和政治化内容。另一半问题是新 CEO John Donahoe 带来的咨询式“为变而变”:把直销当成新风口,砸掉了零售业务和零售合作关系,原本属于耐克的货架让给了竞争对手,对手因此拿走大量份额。
direct to consumer is the new hotness. So they blow up all their retail operations all their retail relationships.
企业文化、管理层、零售
耐克丢了“精通与卓越”的北极星
Chamath 认为企业必须有清晰的北极星并坚持下去;耐克过去的北极星是乔丹、老虎伍兹、小威、桑普拉斯所代表的“精通与卓越”,后来却偏离了,而消费者不会去买自己不向往的品牌。他说自己已经从耐克转向 On。他认为只要耐克重新以精通与卓越为北极星、回到有消费能力人群所在的零售点,就会没事,称其潜力像一根压紧的弹簧。
if they find mastery and excellence as their north star again, I think they'll be fine because I think it's a coiled spring in terms of its potential.
企业文化、零售
耐克产品变差,我已改穿 Brooks
Friedberg 说他以前只买耐克,后来离开的原因不是广告或下单体验变差,而是产品本身变差了:鞋子大约六周就坏,质量不如从前。于是他在 REI 试穿后改买 Brooks,认为 Brooks 耐穿。
The product started to suck. The shoes literally fell apart in like 6 weeks.
产品体验、行业竞争